Shipping & Pickup Policy

Branded South Shipping & Pickup Policy

Effective Date: June 10, 2026

Thank you for shopping with Branded South LLC. We specialize in custom sports apparel, team uniforms, embroidery, and branded merchandise. Please review our Shipping & Pickup Policy below.

ORDER PROCESSING

In-stock items are typically processed within 2–5 business days.

Custom apparel, team uniforms, embroidery, and personalized products require additional production time. Production timelines vary based on order size, customization requirements, artwork approval, and seasonal demand.

Customers will be notified if significant delays are expected.

SHIPPING

Branded South LLC ships orders throughout the United States using available shipping carriers.

Shipping rates and delivery estimates are calculated at checkout when applicable.

While we strive to meet estimated delivery dates, Branded South LLC is not responsible for delays caused by shipping carriers, weather conditions, supply chain disruptions, or other circumstances beyond our control.

Once an order has been shipped, customers will receive tracking information when available.

LOCAL PICKUP

Local pickup is available at:

Branded South LLC 232 Spring St. Lake Charles, LA 70605

Customers selecting local pickup will receive notification when their order is ready for pickup.

Please bring your order confirmation email or proof of purchase when picking up your order.

Orders should be picked up within 30 days of notification unless other arrangements have been made.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order is reshipped.

LOST OR DAMAGED SHIPMENTS

If your package arrives damaged, please contact Branded South LLC within 7 days of delivery.

If a shipment is lost in transit, we will assist in filing a claim with the shipping carrier. Resolution is subject to the carrier's investigation and policies.

If you have questions regarding shipping or pickup, please contact:

Branded South LLC Email: sales@brandedsouth.us Phone: 337-540-9126